Behr Paint Customer Service Review
Behr Paint: Alluring Blue
Because the walls took so much primer, I over-estimated how much interior Behr paint I needed to paint my son’s room. I bought two gallons instead of one gallon. One gallon of Behr interior paint at the local Home Depot costs about $23. The $23 was for Flat Enamel, which is one type recommended for a child’s room. It is slightly more expensive than regular flat paint, but cheaper than Eggshell Enamel.
After a painted the room using only three quarters of the can of Behr paint, I realized that I would have an extra can of paint. The color scheme for the rest of the house did not include another room this color. Even if I painted the loft are the same Behr Alluring Blue, I would not need to open the second can.
Behr Paint: No Modifications
I called Behr Process Corporation to find out if I could bring the Behr paint back to Home Depot an have the color modified. I could see that this blue, wtih some additional Thalo green might get me toe Quiet Moment blue I was looking for in another room.
The two Behr paint colors had similar numbers and are next to each other on the color chart. It seemed like a reasonable request.
Behr Paint Customer Service
The Behr Paint Certified Coatings Professional who spoke with me on the phone advised me the paint could be returned. I let him know that the color label Home Depot gave me read, “Non returnable” because the color was already mixed in. I didn’t want to bring it back, I love the Behr paint. I just wanted to correct my mistake of overbuying.
He also advised me that the color could not be modified. Before I could shrug my shoulders and get a little disappointed that I had just wasted part of my tight painting budget, the Behr Paint Certified Coatings Professional kindly offered me something I had not expected: a refund on the cost of the paint.
He took down my name and address and gave me the mailing address for the company, complete with his name and a file number. All I had to do was mail in my original receipt to that address to receive a full refund within two or three weeks. I did make a copy of the receipt since I needed it for my own records.
The process of correcting my mistake was made incredibly smooth by the Behr paints customer service department, and by the Behr Paint Certified Coatings Professional. From the quick answering of the phone to their easy to navigate menu, the company is run as smoothly as their paint goes on the walls. Spending a couple of extra dollars on the Behr paint, insated of the the Pittsbuurgh Paint or Ace Paint was definitely worth it.
