Explode Your Sales with Good Communication
1. Give your customers benefits, not features. Your customers don’t want to know the ins and outs immediately of your products, they want to know how it benefits them! Save the details of the product for a secondary page that’s NOT on your home page. You can give some main selling points, but keep the minor details off the home page and just list benefits.
For example, let’s say you’ve got a strategy to get your clients out of debt. Don’t tell them step-by-step how it works on the front page, be vague and leave the small print for another page. Instead tell them how they can imagine a life with riches and being debt free! That’s a benefit, not a feature!
2. Keep in communication with potential buyers. I read somewhere that it takes at least 7 views of your products to get interested parties to buy them. They’re obviously interested if they’ve gotten to your site and requested information, why not keep them informed about your news and updates to the site? You just may have a future customer. So keeping in constant communication is always a good idea!
It’s also a good practice to use a “bookmark this page” and “tell a friend about this page” tool so you can get potential buyers for the future. Even if they’re immediately not buying it doesn’t mean they won’t be back! Answer all of their questions immediately and promptly and if you go above and beyond, your customer service reputation will preceed you and your clients will appreciate your great communication!
3. Encourage your site visitors to ask questions. Some people may think they’re bothering you or wasting your time to ask you a question. Extend your open arms to each and every surfer that comes into your site and encourage them to ask about your site!
However if you see the same question coming up over and over again, it will benefit you and the client both if you create a “Frequently Asked Questions” page. People usually want immediate answers to their questions and it saves you the tedious same responses over and over again. Although good communication and customer service is important, sometimes it’s better to not make them wait for a response and let them find the information they’re seeking quickly.
4. Make the buying experience easier. Don’t ask for information that you don’t need. Instead, ask for the bare minimum information from the customer so they can “get in, and get out”. And then later on, you can send them a quick thank you note and a follow up to see how they liked your website.
Don’t make your customer jump through hoops to buy your products. They’ll only get frustrated and put it off for later – and later may never come! Good customer service begins before they even buy anything!
Ask your customers questions, improve your communication, and open discussion with your customers to make them know that you care about their business! Give great customer service and your sales will reward you!
By keeping these lines of communication open with your site visitors and potential customers, you’ll find you gain more trust and credibility with them and in turn, more sales!
