Apology Email for Delay in Services
During business transactions, you should be very careful as even a small blunder can ruin all your efforts and affect the relationship between two parties. If you have made a mistake then sending an apology mail can be really helpful in making amends.
However, it is not as simple as saying sorry rather you will have to give a solid reason that ultimately resulted in this unwanted situation. Moreover, you need to address this issue tactfully as the other party will be very upset. This can be an uphill task but a couple of simple tips can help you in getting favourable results.
First, you should put the correct email address of the receiver followed by the subject of the email. Next you should give a proper greeting and put the name of the recipient.
In the opening paragraph of your email, you will apologise straight away and state that you have some valid justifications which you will describe in the next paragraph. You can give a brief description of the order.
The second paragraph will comprise of all the excuses but make sure you are giving some solid reasons. These sentences are very important as they can make or break your relationship with the other party. Choose your words carefully and make the recipient believe that you really feel sorry.
In the end, give assurance that such mistakes will never happen again and show hope that this incident will not affect the relationship.
Conclude your email in professional manner and put your name at the bottom.
Instructions
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Sample of Apology Email for delay in Services:
To: Terry@edwardcorporations.com
Subject: Apology for delay in service
Dear Mr. Terry,
I, Don Bradman, would like to express regret on behalf of my company for the delay in service to your organisation. We were supposed to deliver 12 carpets for your office before the end of July, 2010. Unfortunately, the sales department could not do that and there are some valid reasons that led us to this situation.
As you know, riots in the city during the last week affected almost everything. Same was the case with us as our workers could not show up, vehicles could not leave the office premises due to security concerns and ultimately we were unable to deliver the carpets before the due date.
However, we still manage to hand over all the items with minimum delay. I hope you will understand and forgive us for this.
I assure you that such things will not happen again and I hope this incident will not affect our business relationship.
Kind regards,
Don Bradman
Manager Sales
Decent Furnishers -
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Template of Apology Email for delay in Services:
To: [Email address of the receiver]
Subject: [put the purpose of this draft]
Dear [Name of the recipient],
I [your name] would like to apologise for the delay happened [give all the necessary details]. Allow me to tell you that there was a series of unfortunate events that disabled us completely.
First of all, there was [put the reason of delay] that resulted in this delay. After then [mention another reason] doubled the trouble and we were unable to hit the mark.
However, I assure you that such things will never happen again as we have developed a backup plan.
I hope that we will enjoy the best of this partnership in the coming days.
Regards,
[You Name]
[Job Title]
[Company Name]
