How to Become an Apple Certified Support Professional
Becoming an Apple Certified Support Professional provides an excellent opportunity to start a specialised technical help and support career. Working with computers, smart phones and other high tech devices and software, you will be required to be an expert of computer and graphic design applications. You will also need to demonstrate solid command over technical details about all Apple’s products to help the customers when there is a need. If you are looking to become a certified Apple support technician, you will be glad to know that the steps involved are extremely easy.
Instructions
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Firstly, you will need to ask yourself if working as a support technician is the right choice. Working at Apple, you will be expected to work hard to achieve your daily targets. You must also be required to deal with clients complaints on a regular basis. It will be your job responsibility to make sure the customers are happy with your services. If you believe you have the capabilities to become successful in this extremely rewarding business, sign up for a related course at a reputable university or college.
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To be eligible to apply for product support technician, you must have at least a Bachelor’s degree in the relevant discipline. Consider taking a course in computer sciences, graphic design or hardware design to improve your chances of finding a job at reputable companies.
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If possible, read books covering the current Apple operating system. This will help you better understand the technologies involved. Apple has also published a list of recommended books for becoming a certified technician.
Consider talking to your mentor or supervisor to prepare a list of books and journals that best suits your needs. Books can be bought from your local bookshop or browse the internet to find the required books at affordable prices. -
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To become an Apple certified technician, you should consider downloading the studying the current Skills Assessment Guide made available by Apple for IT professionals. Make sure you feed comfortable with the topics and content of the guide.
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Download a short sample test to see if you have the skills and abilities to pass the certification exam. Practice makes perfect. Therefore it is advised to practice as much as you can before your final exams.
