How to Dispute a Chargeback
Disputing a chargeback is not that difficult to do. You will be required to follow some simple tips and techniques to make sure you know the correct way of disputing a chargeback. A chargeback can often present challenges to modern businesses. With the number of companies engaging in e-commerce activities increasing with each passing day, the number of chargeback disputes has also grown tremendously. Organisations must know the steps involved in disputing a chargeback to be able to cope with challenging economic conditions. If you want to dispute a chargeback then you should follow these simple techniques to help.
Instructions
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1
Before doing anything else you will need to determine your chargeback rights. Secondly, you will need to be familiar with the procedures for settling chargeback disputes. It is recommended to take your time when researching the issue. If possible, hire an attorney who can take you through the legal process. You can also ask your attorney any questions you may have about the legal requirements for a chargeback. By understanding the chargeback procedure, you can use it to your advantage.
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2
It is advised to make a folder for keeping records for transactions. This will help you find the transaction and other financial details efficiently and quickly when required. These documents and details will be needed when you will want to build your case for a chargeback dispute.
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3
Do not forget to deal with valid payment disputes as soon as possible. Charge reversals and issue funds promptly to strengthen your case for a chargeback dispute. Although this will not remove chargebacks completely, it can reduce the number of clients with complaints.
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4
To avoid disputes, it is best to make sure you respond to chargeback request promptly. Meeting stringent deadlines will also help you avoid such disputes. Take your time to answer all the questions asked by the customer in his chargeback demand. Presenting a valid response can improve your chances of being successful in the chargeback dispute.
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5
Make sure you present proof wherever and whenever needed. You will need to show that the person who made the payment was the cardholder. Such proof can consist of email correspondence with the customer and any question the customer asked at the time of purchasing. It is also recommended to get a copy of the cardholder’s signature to avoid a chargeback dispute. Any evidence proving that the individual who purchased was the cardholder will work in your favour.
